Commerce controls
Reconcile the business promise with the provider record.
A gateway response is one line in the India commerce ledger. The product must also preserve the approved offer, customer message, order state, fulfilment, invoice or receipt route, refund, support action, settlement, and finance handoff.
| Register entry | Required owner decision | Implementation proof |
|---|---|---|
| Offer and currency | Approved description, amount display, customer information, timing, terms, and support path for the selected audience. | Reviewed screen and test order. |
| Provider route | Merchant identity, country and currency support, authentication, settlement, limits, restrictions, and account responsibility. | Direct provider confirmation and sandbox/production mapping. |
| Transaction state | Pending, accepted, declined, abandoned, delayed, duplicated, reversed, refunded, disputed, and manually adjusted behavior. | State-transition and replay tests with provider references. |
| Tax and customer record | GST/tax applicability, invoice or receipt content, records, disclosure, and review by qualified client owners. | Accepted output and finance handoff. |
| Fulfilment and closeout | Which state starts work, who resolves exceptions, how customer status changes, and how provider/internal records reconcile. | End-to-end test, support procedure, reconciliation report. |
Control boundary
Documentation does not prove provider eligibility.
The business must confirm the exact provider, account, offering, customer location, currency, settlement, identity, and prohibited-use conditions. Qualified advisers own tax, accounting, consumer, and regulatory conclusions.
- Block duplicate submission and replay
- Handle delayed or missing callbacks
- Keep customer status plain and accurate
- Separate payment from fulfilment authority
- Give support a traceable reference
- Reconcile provider and internal truth
Open the ledger